Grievance Officer

1. Organisation Information

Telugu Brahmin Matrimony is operated as an online matrimonial intermediary platform facilitating profile listing, profile discovery and voluntary communication among Telugu Brahmin users worldwide.

AOS operates solely as an intermediary under the Information Technology Act, 2000 and related intermediary guidelines.

2. Appointment of Grievance Officer

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, AOS designates a Grievance Officer for receiving and addressing lawful complaints, notices and user grievances relating to platform usage.

The Grievance Officer shall make reasonable efforts to review and process complaints relating to unlawful content, policy violations, impersonation, misuse or other intermediary compliance concerns.

3. Types of Complaints Accepted

Users may submit lawful grievances relating to:

• Fake or impersonated profiles
• Harassment or abusive communication
• Misleading matrimonial information
• Privacy concerns or unauthorised disclosure
• Objectionable or unlawful content
• Intellectual property complaints
• Violation of platform terms or policies
• Cyber abuse or unlawful platform activity

Complaints must contain sufficient information for reasonable review and verification.

4. Intermediary Platform Notice

AOS functions solely as an intermediary platform and does not independently create, publish or guarantee all user-generated profile content.

Users are individually responsible for the information, communications and content uploaded through the platform.

AOS claims intermediary protection under applicable Indian laws including the Information Technology Act, 2000 and related intermediary rules.

5. Complaint Submission Guidelines

Users submitting grievances should provide:

• Full name and contact details
• Relevant profile ID or URL
• Detailed description of the complaint
• Supporting evidence where applicable
• Declaration of truthful reporting

False, malicious or abusive complaints may be rejected and may attract legal consequences where applicable.

6. Content Review & Action

Upon receiving lawful complaints, AOS may:

• Review reported content
• Seek clarification or verification
• Restrict or remove objectionable content
• Suspend or terminate violating accounts
• Comply with lawful government or court directions
• Preserve records where legally required

AOS reserves the right to take appropriate intermediary compliance measures based on the nature of the complaint and applicable Indian law.

7. Response Time & Processing

AOS shall make reasonable efforts to acknowledge and process lawful grievances within commercially reasonable timelines.

Complex investigations, legal verification requirements or technical matters may require additional review time.

8. Limitation of Intermediary Liability

AOS shall not be responsible for:

• User-generated misinformation
• Private disputes between users
• Independent matrimonial decisions
• Third-party communications
• External platform behaviour
• Content not under direct operational control

Users should independently verify all matrimonial information before making personal or legal decisions.

9. Grievance Contact Information

Users may submit lawful grievances and intermediary compliance communications through the following contact details:

Users are encouraged to provide complete and accurate information to facilitate effective grievance handling.

10. Policy Updates

AOS reserves the right to modify or update this Grievance Officer page and related compliance procedures at any time without prior notice.

Continued use of the platform constitutes acceptance of updated intermediary compliance procedures.